Ergonomic Baby Car Seat with Secure Base System

Return and Refund Policy

At MODLUXEA, your satisfaction is our top priority.
If you are not completely satisfied with your purchase, we’re here to help with easy returns and refunds.

1. Return Eligibility

You may request a return if:

• Your item is unused, in its original packaging, and in the same condition you received it.
• The return request is made within 30 days of delivery.

Unfortunately, we cannot accept returns for:

• Items that have been used, damaged, or altered
• Products purchased on sale or clearance
• Gift cards or promotional items

2. How to Start a Return

To initiate a return, please contact our support team at:
support@modluxea.store
Include your order number, name, and reason for return.

Our team will provide you with a return authorization and shipping instructions.
Please do not send items back without prior approval.

3. Return Shipping

• Customers are responsible for return shipping costs, unless the item was defective, damaged, or incorrect.
• We recommend using a trackable shipping service to ensure your return is safely received.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days and automatically applied to your original payment method.

Please note: Shipping charges are non-refundable, except in cases where we made an error or the item arrived damaged.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.
We will gladly send a replacement or issue a full refund — at no cost to you.

6. Exchanges

We currently do not offer direct exchanges.
If you wish to exchange an item, please return the original for a refund and place a new order.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account again.
2. Contact your credit card company (it may take time for refunds to post).
3. If you’ve done all this and still haven’t received your refund, please contact us at support@modluxea.store.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Business name : MODLUXEA
Phone: +19257782229
Email: support@modluxea.store
Address: 1741 Contra Costa Blvd, Pleasant Hill, CA 94523, USA

Hours: Monday-Friday 9:00 am to 6:00 pm (EST)